During our inspection we spoke with five patients. We spoke with two staff members; these were the dental practitioner and a dental nurse.

The patients we spoke with told us they thought they received good dental treatment from the dentist. One patient told us “He is fabulous. All the options are explained and there is no pressure.” Another patient told us “I am very pleased. He is very thorough.”

We saw that patients were involved in the planning of their own treatment at the surgery and patients were consulted about the treatment options available to them. We looked at five treatment records which confirmed that the dentist was meeting individual needs and respecting patient rights to choice.

The practice was following appropriate guidance in relation to infection control and the staff were well trained and supported. One member of staff we spoke with told us “I love my job. I love looking after patients. We have a good standard of infection control here and if I think I need training or development in a certain topic I just ask the dentist.” Staff knew what their role was to protect vulnerable adults and children from abuse. Another member of staff told us “I completed safeguarding training on line and if I had any concerns I would raise them with my colleague and the dentist straight away.”

There were effective systems in place to assess and monitor the service and to effectively deal with complaints.