People who use the service were given appropriate information regarding their treatment. Information was available on the website and in reception. Staff discussed people’s dental health with them and gave them information about their diagnoses, treatment options and costs. Everyone had a written treatment plan. We spoke to two people who use the service who told us that they had sufficient information to make treatment decisions.

People felt involved in their care and treatment. Recent comment cards and satisfaction surveys showed that people felt engaged with staff. People told us that they felt safe, well treated and trusted the staff. They were pleased with the quality of the care and treatment.

There were arrangements in place to deal with foreseeable emergencies which staff were trained to manage.

There were effective systems in place to reduce the risk and spread of infection. The environment was clean and hygienic. Staff were regularly trained in infection control and observed policies and procedures. People told us the practice always appeared clean.

All staff were trained, supported and resourced to undertake their roles. People told us they felt well treated by competent professionals.

People were given information about how to complain. The provider systematically reviewed and responded to complaints.