The Clatterbridge Clinic, Wirral.The Clatterbridge Clinic in Wirral is a Clinic specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs and treatment of disease, disorder or injury. The last inspection date here was 13th January 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
28th January 2014 - During a routine inspection
![]() We spoke to patients, staff and the manager during our visit. We found that patients experienced care and treatment to a high degree of satisfaction. Patients told us: “It’s absolutely excellent, I can’t fault it”, “Absolutely first class. They dissipate pressures and concerns one might have and make you feel at ease”, “I can’t speak too highly of them, they do everything well. They are really fantastic”. We found that plenty of relevant, understandable information was given to patients and their relatives. People were treated with dignity and respect and well cared for. We found that patients care and treatment was assessed, planned and delivered in order to meet their needs. Care and treatment plans were fully documented and reviewed and patients were fully informed and involved in their care or treatment. Staff were inducted, trained and supervised appropriately and were well supported by the manager and provider. They were trained and knowledgeable in safeguarding of adults and children and were supported with relevant information and guidance. We found the provider had a complaints policy and procedure to follow and we were satisfied that complaints and feedback from patients were dealt with appropriately. However the policy was not localised to the provider and did not contain some relevant information in relation to raising concerns to the Care Quality Commission. The complaint procedure was not displayed in the clinic or in the information brochure.
1st January 1970 - During a routine inspection
![]()
However;
|
Latest Additions:
|