The Clatterbridge Cancer Centre, Wirral.The Clatterbridge Cancer Centre in Wirral is a Hospital specialising in the provision of services relating to diagnostic and screening procedures, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 16th April 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
27th September 2013 - During a routine inspection
![]() During our inspection we visited the Mersey Ward, Conway Ward and Sulby Ward, including the teenage and young adults unit. We spoke with patients and staff on all the wards we visited. We spoke with 16 staff of different grades. We spoke with eight patients and some of their relatives. Patients spoke positively about their experience at the Clatterbridge Cancer Centre NHS Foundation Trust. One said “The staff have been great at helping me to overcome my embarrassment, and I’m not used to needing any help”. Others told us staff treated them with sensitivity, and one patient commented that staff “could be good fun” but said they were very careful when assisting them and helped them relax “because they are good at this work”. One nurse told us “If anyone asks where I work I feel so proud when I tell them”. Patients understood the care and treatment choices available to them and were given appropriate information and support regarding their care or treatment. We saw that staff were well supported and had regular personal development reviews. Training was monitored and we saw evidence that staff had the opportunity to attend more specialist training courses when appropriate. There were enough staff on duty at the time of our inspection and we saw that additional staff could be accessed at short notice if required.
Records were kept securely and could be located promptly when needed.
11th October 2012 - During a routine inspection
![]() During our inspection at The Clatterbridge Cancer Centre NHS Foundation Trust we visited all three inpatient wards; Sulby ward, Mersey ward and Conway ward. We spoke with eight staff members, including ward managers, nurses and a psychologist. We also spoke with two patients on each of the wards we inspected. The patients we spoke with were very positive about all aspects of their care and treatment. They said that prior to being admitted they had met their consultant who had explained everything and asked for their consent to the suggested treatment. They said they were asked for their consent again after they were admitted and prior to their treatment commencing. Patients told us that staff regularly checked they were all right and not in any pain. They said staff fully explained everything that was happening with regard to their treatment and support. Comments from patients included “[The staff] treat you as an individual not as a number or a disease”, “I can’t fault anything to do with the oncology department”, and “[The staff] are amazing, absolutely amazing”. Staff told us that they felt well supported at work and received regular training. They said they had the opportunity to increase their knowledge of their area of work and extra training courses were well advertised. We saw that the trust carried out regular checks on all aspects of the service they provided. Where improvements could be made action plans were put in place and monitored.
16th March 2011 - During a themed inspection looking at Dignity and Nutrition
![]() Patients and relatives interviewed expressed that they were very satisfied with the care and treatment given to them during their stay at Clatterbridge Centre for Oncology. They told us that they were treated with respect and dignity, their needs were assessed and they were given plenty of information in a form they could understand to help them make choices regarding their care and treatment. The hospital’s own patient survey results and results from the NHS patient survey corroborated this evidence. A large proportion of inpatients expressed satisfaction within both surveys with care and treatment, privacy, dignity, information and treatment with respect. Patients told us at interview and within surveys that generally they were very satisfied with the care given in respect of meeting their nutritional needs. They also told us that the food choices, availability, presentation, and special diets were of good quality. We were told that staff support and assist patients where required and that mealtimes were protected and well organised.
1st January 1970 - During a routine inspection
![]() Our rating of services went down. We rated them as good because:
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