The Clapton Surgery, 14 Urban Hive, Theydon Road, London.
The Clapton Surgery in 14 Urban Hive, Theydon Road, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 22nd January 2020
The Clapton Surgery is managed by Dr Sarwat Sharif.
Contact Details:
Address:
The Clapton Surgery Theydon Road Health Centre 14 Urban Hive Theydon Road London E5 9BQ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Clapton Surgery on 22 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed. However, the provider needed to review the processes for checking the condition and availability of emergency equipment and medicines to ensure they are readily available and safe to use.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. The proactive identification of patients who were carers required improvement.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. However, the process for capturing unofficial complaints could be improved.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review the processes for capturing unofficial complaints for the purposes of continually evaluating and improving the service.
Take proactive steps to identify patients who are also carers to ensure their needs are met.
Review the processes for checking the condition and availability of emergency equipment and medicines to ensure they are readily available and safe to use.
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