The Church View Practice in Rainham, Gillingham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 1st December 2016
The Church View Practice is managed by The Church View Practice.
Contact Details:
Address:
The Church View Practice 103-107 High Street Rainham Gillingham ME8 8AA United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Church View Practice on 11 October 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
There was evidence of clinical audits driving quality improvement.
Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Most patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice gathered feedback from patients through the patient participation group (PPG), complaints received, patient surveys and by carrying out analysis of the results from the GP patient survey and the Friends and Family Test.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvements are;
Consider ensuring that staff fitting inter uterine contraceptive devices (IUCDs) are escorted by a trained chaperone to safeguard the patients and the members of staff.
Consider obtaining written consent from patients when fitting IUCDs.
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