There was one young person using this service at the time of our inspection. We spoke to relative of someone who used the service. They told us they were very happy with the care their relative received. They told us staff were aware of and responded to their relative's needs. We looked at one care plan. We saw care was planned with the involvement of family and a GP of the person receiving the care to ensure care was in their best interests.

We looked at care plans that contained information on medical needs, personal care, risk assessments and monitoring records of care delivered by staff. Regular reviews of the care plans were recorded to ensure the information was accurate.

We saw a safeguarding policy which included definitions of abuse and staff responsibilities relating to safeguarding. All staff who worked on the provider's outreach service had attended safeguarding training within the last year.

We looked at staff training records which evidenced staff had received essential training for the outreach care service they provided.

There was one adult and one child using this service at the time of our inspection. We were unable to speak people who used the service but we spoke to a parent of someone who used the service. They told us they were very happy with the care their relative received. They told us staff were aware of and responded to their relative's needs. We looked at one care plan. We saw care was planned with the involvement of family and a GP of the person receiving the care to ensure care was in their best interests.

We spoke with two members of staff who explained they ensured the care they delivered was appropriate by speaking with relatives and reading care plans.

A care plan we looked at contained information on medical needs, personal care, risk assessments and monitoring records of care delivered by staff. Regular reviews of the care plan were recorded to ensure the information was accurate.

We saw a safeguarding policy which included definitions of abuse and staff responsibilities relating to the safeguarding of children. All staff who worked on the provider's outreach service had attended safeguarding training within the last year.

We looked at staff training records and saw staff had received essential training for the outreach care service they provided.

A parent of someone who used the service told us care staff kept a daily record of care.