We spoke to five people who used the service, the dentist (the provider) and two dental nursing staff.

The people we spoke with told us they were highly satisfied with the service. One person said "I love it (the practice). So professional and precise. The atmosphere is good." Another person told us "Brilliant! Couldn't fault them." People said they were involved in their treatment plans and understood the costs of their treatment. One person said "everything's explained." Another person told us about the dentist "they are careful to explain everything. The costs are clearly laid out."

We found the dentist ensured people's care and treatment was safe and effective. There was emergency equipment available. The provider had all the emergency drugs recommended by the British National Formulary advice for dental practices. We saw the X-ray equipment had instructions to ensure safe practice.

People we spoke with told us they were satisfied with the cleanliness of the practice. The practice were working towards meeting the guidance recommendations for decontamination of the Department of Health 'Health Technical Memorandum 01-05: decontamination in primary care dental practices' (HTM01-05).

Staff were appropriately qualified. They had regular training updates and had performance appraisal. This enabled them to deliver care to an appropriate standard.

We saw the provider had an effective system to monitor the quality of the service provided.