The Burbage Surgery, Burbage, Hinckley.

The Burbage Surgery in Burbage, Hinckley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th April 2017

The Burbage Surgery is managed by The Burbage Surgery.

Contact Details:

Address: The Burbage Surgery Tilton Road Burbage Hinckley LE10 2SE United Kingdom Telephone: 01455634879 Website: http://www.burbagesurgery.co.uk

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-04-28
Last Published		2017-04-28

Local Authority:

Leicestershire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

26th October 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

Burbage surgery was inspected on the 28 and 29th April 2015 when the practice was rated as 'requires improvement' as it was found to require improvement in the four key questions of safe, effective, responsive, and well led; it was rated as good for caring.

The practice submitted an action plan detailing how they would meet the regulations governing providers of health and social care and we carried out a further announced inspection on 26 October 2016.

At our inspection we found the practice had made improvements across the key questions which required improvement: safe, effective, responsive, and well led. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

• There was a system in place for reporting and recordings events and lessons were learned to make sure action was taken to improve safety in the practice.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
• Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Urgent appointments were made available for vulnerable patients and unwell children even where sessions were fully booked.
• The practice had adequate facilities and equipment.
• Appropriate checks were carried out before staff started employment.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

The practice should:

Consider recording verbal complaints to ensure any potential improvements to patient care are identified and actioned.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

1st January 1970 - During a routine inspection

Letter from the Chief Inspector of General Practice

Burbage surgery was inspected on the 28 and 29th April 2015 when the practice was rated as 'requires improvement' as it was found to require improvement in the four key questions of safe, effective, responsive, and well led; it was rated as good for caring.

The practice submitted an action plan detailing how they would meet the regulations governing providers of health and social care and we carried out a further announced inspection on 26 October 2016.

At our inspection we found the practice had made improvements across the key questions which required improvement: safe, effective, responsive, and well led. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

• There was a system in place for reporting and recordings events and lessons were learned to make sure action was taken to improve safety in the practice.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
• Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Urgent appointments were made available for vulnerable patients and unwell children even where sessions were fully booked.
• The practice had adequate facilities and equipment.
• Appropriate checks were carried out before staff started employment.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

The practice should:

Consider recording verbal complaints to ensure any potential improvements to patient care are identified and actioned.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice