We spoke with four people who used the service, the practice manager, the dentist, and the dental nurse. People who used the service were happy with the quality of care and dental treatment offered by the dental practice. One person commented: “I’m very happy with the care and treatment provided here.” Another person said: “I like the way the dentist turns to face me to discuss my treatment options and gives me time to think about what I want.”

In the four patient records we looked at, we saw evidence information about the people who used the service, such as medical history, had been completed in all records.

There were effective systems in place to reduce the risk and spread of infection. During our inspection we asked a member of staff to explain the decontamination process. We saw that there was a room dedicated to carrying out decontamination and that there was a clear dirty to clean route through the room.

The staff files demonstrated staff had undergone continuous professional development as required by their professional body. This meant staff kept up to date with their clinical practice.

The provider had systems in place to identify, analyse and review risks and incidents. Information about quality and safety was gathered and monitored to identify risks and areas for improvement.