We looked at the Human Fertilisation and Embryology Authority (HFEA) report of their April 2012 inspection of the Bridge Centre before our visit to the Centre and discussed the findings with the HFEA inspector. Our inspection focused on the procedures, such as egg collection, which were undertaken in the day centre unit.

We selected three sets of records on the day of our inspection, which the woman, and their partner when appropriate, had given consent to share. We spoke with one woman who had undergone a procedure.

The woman told us the nurse and the doctor involved in her care discussed the procedure so that they were able to give informed consent. She appreciated this thorough approach and said that it meant there were "no questions unanswered".

People's medical history was obtained before any treatment was given and more information was obtained when health issues were identified. There were checks before, during and after the procedure, recorded in a patient care plan, to protect people from unsafe or inappropriate care.

Anaesthetic drugs were recorded appropriately and stored safely.

There were systems in place to check that staff were appropriately skilled and that there were rotas for different groups of staff to make sure there were sufficient numbers on duty.

We found evidence that complaints and incidents were discussed and these were taken into account to improve the service.