The Briars Dental Centre, Newbury.The Briars Dental Centre in Newbury is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th April 2019 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
3rd November 2019 - During a routine inspection
![]() We carried out this announced inspection on 11 March 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The Briars Dental is based in Newbury and provides private treatment to patients of all ages.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including those for blue badge holders, are available outside the practice.
The dental team includes five general dentists, one specialist orthodontist, two endodontists, one periodontist, eight dental nurses, two dental hygienists, three treatment coordinators, two receptionists and a practice manager. The practice has seven treatment rooms.
The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at The Briars Dental is one of the dental partners.
On the day of our inspection we collected 13 CQC comment cards filled in by patients and obtained the views of 21 other patients.
During the inspection we spoke with three dentists, one dental hygienist, one dental nurse, two receptionists and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Friday from 8.00am to 5.00pm.
Our key findings were:
23rd June 2015 - During a routine inspection
![]() Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The Briars Dental Centre has been a dental practice for over 100 years. The practice occupies a converted detached residential property. The management team has expanded and modified the premises over the years, to ensure it meets all dentistry requirements and to improve patient experience. The practice is open Monday to Friday from 8.00am to 5.00pm
The practice provides private dental services and treats both adults and children. The practice offers a range of dental services including routine examinations and treatment, cosmetic dentistry, implants, crowns and bridges, orthodontics, endodontics, periodontics and preventative gum disease management.
The staff structure of the practice is comprised of four dentists, two periodontists, an orthodondist, an endodontist, ten dental nurses (two of which also held reception duties), a patient coordinator, two receptionists, a financial and a clinical administrator.
Joanne Louise Flitter is the registered manager (also a clinical administrator). A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We carried out an announced, comprehensive inspection on 23 June 2015. The inspection took place over one day and was carried out by a CQC inspector and dental specialist advisor.
We received 50 CQC comment cards completed by patients and spoke with two patients who used the service on the day of our inspection. We also feedback from 45 patients via the CQC website.
Patients were positive about the care they received from the practice. They were complimentary about the friendly and helpful attitude of the staff.
Our key findings were:
The area where the provider could make improvements and should:
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