Our visit was discussed and arranged with the practice two days in advance. This was to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the practice.

During the inspection we spoke with the dentist (who was also the registered provider), one hygienist, the practice manager, three dental nurses and observed a consultation. After our inspection visit, we spoke by telephone with eight people who were registered with the practice to ask them about their experiences of the service.

People that used the practice told us that they were happy with the quality of treatment received. They felt they were given enough information about their treatment options and were able to ask all the questions they wanted to. Their comments included, “Service is amazing”, “Always very good at offering treatment options" and “First class treatment.”

Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.

People told us that the practice was clean and tidy and that they had no concerns about hygiene. We found that the provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised.

There were some systems in place that ensured people using the service were asked their views about the service so the provider could use the information to improve.