During the inspection we spoke with the dentist (who was also the registered provider), one dental hygienist, a dental nurse and the registered manager. We spoke with two people who used the service during our visit and a further seven people by telephone after our inspection visit to ask them about their experiences of the service.

The people we spoke with were very complimentary about the service they had received. Most people we spoke with had been referred to the service from their usual dentist for specialist care. Their comments included: “For me the service has been 110%. I’m so grateful to them for what they have done” and “The service provided has been exemplary…They listened to what my problem was and they set about putting it right in the most professional way.”

We found that people had been involved in the decisions about their treatment and that they received the care and treatment they needed. Records detailed the treatment people had received.

Infection prevention procedures were followed to minimise the risk of infection and to ensure instruments were being hygienically cleaned.

Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.

There were systems in place to monitor how the practice was run to ensure people received a quality service.