Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Belgravia Surgery on 20 May 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings across all areas we inspected were as follows:

• Arrangements were in place to ensure patients were kept safe. For example, staff understood and fulfilled their responsibilities to raise concerns, and report incidents and near misses
• Patients’ needs were suitably assessed and care and treatment was delivered in line with current legislation and best practice guidance.
• We saw from our observations and heard from patients that they were treated with dignity and respect and all practice staff were compassionate.
• The practice understood the needs of their patients and was responsive to them. There was evidence of continuity of care and people were able to get urgent appointments on the same day.
• There was a culture of learning and staff felt supported and could give feedback and discuss any concerns or issues with colleagues and management.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice