The Baldock Surgery in High Street, Baldock is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 4th April 2019
The Baldock Surgery is managed by The Baldock Surgery.
Contact Details:
Address:
The Baldock Surgery Astonia House High Street Baldock SG7 6BP United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Baldock Surgery on 25 February 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were happy with the care they received and thought staff were caring and treated them with dignity and respect.
Information about services and how to complain was available and easy to understand.
The practice worked well with the patient participation group (PPG) and responded positively to concerns raised.
Links with the local community had been established this included the local secondary school. The practice nurses supported the school matron.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The practice had developed a teaching and training environment and supported learners of all levels from work experience students to GP trainees.
The provider was aware of and complied with the requirements of the Duty of Candour.
The areas where the provider should improvements are:
Consider additional training for the infection control lead to complete their role.
Update the health and safety policy with the name of the current health and safety representative.
Continue to review the access to the practice via the telephone in response to the GP national patient survey results.
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