People we spoke with told us they were happy with the treatment they received. People told us that their treatment options, the cost and any risks were fully explained to them. One person told us: “I’m new to the practice but I’m very impressed with them.”

People told us the staff treated them respectfully and were helpful. We saw that staff spoke politely to people and consultations were carried out in private treatment rooms.

People told us that prior to their treatment everything was clearly explained to them and they were given the time to make decisions about their treatment. This enabled people to make informed decisions regarding their care.

We saw processes in place for managing the prevention and control of infection and evidence of effective systems in place to reduce the risk and spread of infection within the service.

The patients we spoke with were happy with the practice and did not have any concerns or issues about the care they received. We saw evidence that the practice had complaints policies and procedures in place.