We spoke with five patients and six members of staff. We reviewed five treatment plans and five electronic patient records. We saw information relating to 11 members of staff.

The patients we spoke with told us that their treatment had been discussed and that they were able to make an informed decision about their treatment. One patient told us: “I received a good explanation about my treatment from the dentist, which included three to four treatment options. The dentist answered all of my questions. I signed the consent form.”

All of the patients we spoke with had high regard for the quality of care and kindness displayed by the staff. One patient told us: “I am always treated well at this practice. The staff are welcoming, nice and really friendly. I would recommend this practice to other people.”

Staff were observed wearing uniforms and other appropriate personal protective equipment. None of the patients we spoke with had any concerns about the cleanliness of the practice.

We saw that all dental treatment was provided by a qualified dentist and the dental nurses who were registered with the General Dental Council (GDC), the professional regulator of dental practitioners.

We also saw that a range of audits, risk assessments and checks were carried out to ensure systems and practices were working effectively.