Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Armada Family Practice on the 3 November 2015. Overall the practice is rated as good but the safe domain was rated as requires improvement. This was because not all the personnel employed to carry on the regulated activity had the appropriate checks through the Disclosure and Barring Service and the practice did not hold the required specified information in respect of persons employed by the practice as listed in Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We carried out a desktop inspection on 5 February 2016 to review the action the provider had taken to address these issues.

Our key findings were as follows:

• The provider had undertaken the appropriate checks through the Disclosure and Barring Service and ensured the required information was available in personnel files.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Armada Family Practice on the 3 November 2015. Overall the practice is rated as good but the safe domain was rated as requires improvement.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said there were urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

• Identify a clinical lead who can liaise with the local infection prevention teams to keep up to date with best practice.
• Review the policies and procedures so that relevant information is available and easily accessible for staff.
• Establish an overall management lead for the nursing team.

The areas where the provider must make improvement are:

• Make sure personnel employed to carry on the regulated activity have the appropriate checks through the Disclosure and Barring Service and the practice holds the required specified information in respect of persons employed by the practice as listed in Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice