We previously carried out an announced comprehensive inspection at The Arden Practices on 7 October 2015. Following this inspection, we rated the practice as good overall and good for all population groups.

We carried out an announced comprehensive inspection at The Arden Practices on 5 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines and best practice.
• There were comprehensive policies and procedures to support best practice, and these were regularly reviewed and updated.
• There was an open and transparent approach to safety and a system in place for recording, reporting and learning from significant events. The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• There were clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse, and for identifying and mitigating risks to health and safety.
• There were clear responsibilities, roles and systems of accountability to support effective governance.
• Patients received effective care and treatment that met their needs.
• The practice had identified some areas for improvement in National GP Patient Survey results and was working to address these.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

• Continue to review and take action in relation to patient satisfaction results concerning access to appointments.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Broad Lane Surgery on 7 October 2015. Overall the practice is rated as good for providing safe, effective, caring, responsive and well led services.

Our key findings across all the areas we inspected were as follows:

• Patients’ needs were assessed and care was planned and delivered in line with best practice guidance. The practice served patients from two distinct neighbouring communities in Coventry, Tile Hill and Eastern Green. Each had different social and economic concerns and the practice planned and delivered its services with this in mind.
• Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed. Learning was shared within the practice and with other practices in the group.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice