Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with four patients and asked them for their views. We also spoke with the receptionist, three dental nurses, a therapist, two dentists and the practice manager. We looked at some of the records held in the service.

We found patients gave consent to their care and treatment and received care and treatment that met their needs. Patients we spoke with all confirmed they had understood their treatment options and had been involved in making decisions about these. A dentist told us the philosophy of the practice was, “How do you want me to treat you.” A patient said, “They gave me options of what I can do with my broken tooth.” Another patient told us, “The dentist told me I am doing well, and they were pleased with my teeth.”

We found the practice was kept clean and hygienic. One patient told us, “It is always spotless, everywhere is very clean.” We found the staff team were supported through training and the provider assessed and monitored the quality of the service. The practice manager told us one improvement made to the service as a result of a patient survey was to provide a wider range of magazines.