During our inspection we visited both of the in-patient wards, the walk in centre and the physiotherapy department. We spoke with people using the service and staff.

People told us that they had the care and treatment they needed. They said that the staff were kind, competent and kept them well informed. People told us that they were happy with the service they received and felt able to raise concerns if they had any. Some of the things people said were, ‘’this hospital is an excellent resource for local people’’, ‘’they provide a very special service’’ and ‘’the staff are always kind, approachable and knowledgeable.’’

The staff told us that they felt well supported. They said that they liked working at the hospital and had the training and information they needed.

We also spoke to Richmond Local Involvement Network (LINk), an organisation working with the public and providers to monitor and improve health and social care services within the local community. They told us that they had received generally positive feedback about the hospital.

We met with senior Trust staff. They told us about their systems for monitoring the quality of the service and about improvements they had made and were planning.