This inspection was carried out on 28 June and 4 July 2017 and was announced. This was the service's first inspection since registering with the Care Quality Commission in March 2015.

Teapot Home Care Ltd provides personal care and support for people living in their own homes. At the time of the inspection 20 people were being supported by the service.

The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

All the feedback received from people and their relatives was without exception positive saying that the registered manager and all the staff went over and above in all aspects of their care. Each person said they felt secure and happy with the excellent care they received.

The staff demonstrated a good knowledge of people's care needs, people important for them and significant events in their lives. Staff were also knowledgeable about people`s daily routines and preferences. Staff understood safeguarding procedures and explained how they would protect people if they had any concerns.

There was a strong emphasis on providing care which focused on the individual. People were supported to plan their support and they received a service that was based on their personal needs and wishes. The service was flexible and responded positively to changes in people’s needs.

People felt consulted and listened to about how their care was delivered.

People told us the service was well-led and that the culture of the service was about ensuring a high standard of care for each person. Care staff told us they enjoyed working for the service, they received good training and felt very well supported.

The registered manager led their team by example, showing strong, inclusive leadership that focused on enhancing the service and creating positive outcomes for people. There were systems in place to monitor the quality of the service.