About the service:

• Team Locum Limited is registered to provide personal care to people living in their own homes. On the day of the inspection, nine people were receiving support.

People’s experience of using this service:

• People received safe care. People were safe within the service and there were enough care staff to keep them safe. The provider had recruitment systems in place to ensure only appropriate staff were appointed. Where people were administered medicines, this was done as it was prescribed. Care staff had access to personal protective equipment and where accidents and incidents took place trends were monitored.

• People received effective care. Care staff had the skills and knowledge to support people how they wanted. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible. People decided the meals they had. Where people needed to see a health care professionals care staff were available as required.

• People received support that was caring and compassionate. People decided how they were supported. Care staff were respectful of people’s privacy, dignity and independence.

• People received support that was responsive to their needs. An assessment and care plan was in place to show how people wanted to be supported. The provider had a complaints process in place that people knew how to use.

• The service was well led. The registered manager demonstrated a good understanding of the service they were managing. Communication between the office and care staff was good. Audits and spot checks were carried out to ensure the service people received was of a good quality. Questionnaires were used to engage with people and the information gathered was analysed to improve the service.

Rating at last inspection:

• This was the first inspection so there was not a previous rating.

Why we inspected:

• This was a planned comprehensive inspection.

Follow up:

• We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.