Information was available to people using the service on the company's website and in leaflets. This provided people with information to help them make decisions about the type of scan they required and what to expect during the consultation.

The service had an onward referral policy which gave detailed guidance regarding referring people to other services if any concerns were identified. One person we spoke with told us,”The care I received was outstanding. The service has excellent links with NHS services.”

Records showed annual maintenance checks had been completed on the ultra sound equipment used. This meant that the equipment used by the service had been appropriately checked and was safe to use. Staff training records showed the sonographers had received training in how to use the new equipment being installed.

All of the sonographers had appropriate professional qualifications. Two were radiographers and one was a midwife. Records showed they had up to date registration with their professional bodies.

One of the sonographers took the lead on quality and responded to any concerns raised. There had been no complaints since our last inspection.

People were supported in making the decision about having an ultrasound scan through information about the procedures on the web site and in the service’s information leaflet. We saw in people’s care records that consent to the ultrasound procedure had been sought on the day of the appointment..

The four people we spoke with told us they were very satisfied with the care they had received. Comments included, “We really have confidence in the staff, they are very professional and caring” and “They [the staff] don’t rush you and are very flexible.”

The sonographer spoke directly to people prior to the appointment if they had any concerns or required more information about the procedure. The service had procedures in place to manage emergencies or when they identified concerns on the scans.

The service had policies and procedures in place relating to ‘safeguarding vulnerable adults’ and ‘child protection’. Sonographers attended regular safeguarding training and records showed that these were up to date.

We found that the service was delivered by three specialist healthcare professionals in accordance with the recommendations of the Health Protection Agency.

The service had systems in place to record, and securely retain, information regarding the care delivered to people and the running of the service. The service had procedures in place for the safe destruction of confidential information and staff we spoke with were knowledgeable about them.

We did not speak to any people using the service during our visit.

We read testimonials from people who have used the service that are recorded on the website for Take A Peek Limited. These showed that people have had a positive experience.

The service plans to introduce questionnaires for people who have had a scan so they can gather feedback on what is working well and where any improvements need to be made.

The records at the service showed there had been no complaints. No complaints or concerns have been brought to the attention of the Care Quality Commission.