When we inspected Symonds Green Dental Practice on 19 July 2013 we found that people were given information about their treatment and the provider sought their consent. We saw the outcome of a patient survey that took place in April 2013. This showed that 93% of people using the service felt the cost of treatment was fully explained to them. One person using the service on the day of our inspection said, “I am given lots of information and a print out of the treatment and how much it will cost.”

People's treatment was planned and delivered in accordance with an individual assessment. One person told us, “They always start with a quick recap of what I have had done so far and then discuss what is going to happen during the next appointment. I am very much in control I think.”

There were arrangements in place to deal with potential medical emergencies. There were also effective decontamination and infection control procedures in place that were in accordance with the government's guidance.

Staff received appropriate professional development. Staff were also supported by an effective appraisal system.

The provider undertook regular audits to ensure the procedures and equipment were safe. The provider also sought feedback from people using the service by way of surveys and acted on this feedback. There was a practice improvement plan that incorporated plans to improve the service arising from an infection control audit.