We spoke with five people who used the service and five staff during our inspection. We examined four care plans of people who used the service and three files for people who were employed by the service.

People told us the dentist had provided them with a treatment plan before care was provided. They told us that treatment options were clearly explained and that they all felt they could ask questions if they wanted to. One person told us, “They are so good here, I am a nervous patient but I don’t feel worried about seeing the dentist now.” And another person told us, “I cannot fault they go out of their way to make you feel at ease.” We noted that there was information in the reception area for people to provide feedback about the service at any time.

The service had clear treatment plans in place for people. People were provided with clear information on treatment options, side effects and after care. This meant that people understood all aspects of their treatment.

Staff had received appropriate safeguarding training for both children and adults. The service had policies and procedures in place for safeguarding and whistle blowing.

We found the service to be clean and well maintained. The service had clear processes which ensured that people were protected from the risk or spread of infection or cross contamination.

The service maintained appropriate and clear records of care that defined treatment provided to people who used the service.