Our inspection was arranged two days in advance. This was to ensure we had time to see and speak with the staff, as well as people registered with the service.

We spoke with four people who received treatment on the day of our inspection. Each person expressed positive comments about the care and treatment they received. One person said, “They are very accommodating, I get a choice of times and they are never over full. I feel the dentist takes time to do the job properly, I never feel rushed.”

People told us costs and treatment options were explained to them. This meant people were well informed and able to make choices.

We found people's privacy and dignity were respected at the practice. We heard all the staff were courteous, friendly and polite.

Effective cleaning systems were in place to ensure people's health was protected against the risk of acquiring infections from unclean equipment.

Suitable medication systems were in place to manage medicines.

There had not been any recent recruitment of staff. We found criminal records bureau checks were in the process of being carried out and checks of professional registration had been undertaken for existing staff. This meant people would be appropriately protected.

We saw complaints information was not available to people, but they confirmed they felt able to raise a concern.