This service is rated as Good overall. This service has not previously been inspected.

The key questions are rated as:

Are services safe? Rated Good

Are services effective? Rated Good

Are services caring? Rated Good

Are services responsive? Rated Good

Are services well-led? Rated Good

We carried out an announced comprehensive inspection of SW Healthcare Limited on 20 March 2018 as part of our inspection programme.

At this inspection we found:

• There were clear systems to manage risk so that safety incidents were less likely to happen. Incidents were discussed when they happened so that learning and improvements could be implemented as necessary. All incidents were kept under annual review to ensure any changes to procedures were embedded.
• There was a system for recording, actioning and tracking patient safety alerts. Alerts had been reviewed and action taken where appropriate.
• All appropriate recruitment checks had been carried out on staff prior to being employed by the service.
• There was a service development plan that documented both their long and short-term priorities.
• The leadership, governance and culture were used to drive and improve the delivery of its service. All staff were involved in the development of the service and were proud of their achievements.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• Feedback from patients about their care was consistently positive.
• There was a focus on continuous learning and improvement at all levels.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice