Patients spoken with confirmed they signed consent forms prior to the start of any treatment. One new patient said, “I’ve just had an examination today and a history taken. I’ll fill in a consent form next time.”

Patients spoken with were complimentary about the dental staff team. They told us they were consulted about the treatment options and the final decision was left to them to make. Comments included, “They explained things and described different choices. I had to say what I wanted. They advised me to save my teeth and I didn’t expect that – it’s very good”, “I came for an emergency appointment as I was in pain. They dealt with it quickly” and “The staff are lovely – I have just turned up this morning for an appointment.”

One patient told us they felt uncomfortable because the doors to the dentist’s and hygienist’s surgery next door had been removed.

Patients spoken with said they were aware of the complaints procedure and would tell reception staff. One patient said, “They will point you in the right way.”

Patients spoken with said the practice was clean and tidy.