This inspection took place on 3, 4 and 6 September 2018. It was an unannounced visit to the service.

This service has a dual registration which means there are two registered providers jointly managing the regulated activities at this single location. They are: Sunrise Senior Living Limited and Sunrise UK Operations. This means the service is subject to one inspection visit however the report is published on our website twice, under each provider.

This was the first inspection since a change to the provider’s registration.

Sunrise of Beaconsfield is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home is divided into two ‘communities’, assisted living and reminiscence. Accommodation was located across three floors. There was a mixture of one bedded and studio flats. Rooms had been personalised by people. In the reminiscence unit each person had a memory box outside of their door. This was filled with items which invoked fond memories for people. The home had formal dining areas and a bistro. People were encouraged to use the bistro to make their own drinks and have snacks during the day. Throughout the home we noted drinks were freely available to people. People had a wide variety of seating areas and had access to a secure well-maintained garden.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received positive feedback from people, their relatives and staff on how the service was led. Comments included “You can phone them, email them. They are responsive, in a timely manner” and “On the whole it’s well managed.”

People told us staff were kind and compassionate and their privacy was respected. Comments included “People are friendly. The care is very good. We’re very happy with the staff” and “My privacy is respected.” People were encouraged to maintain important relationship and were supported to celebrate important life events.

The provider had processes in place to undertake pre-employment checks on staff to ensure they were suitable to work with people. People told us they were not always certain there were enough staff to support them. However, we observed call bells were answered quickly.

Staff were supported to develop their skills and knowledge through training. Staff were encouraged to share learning within the home and across the organisation.

Staff were aware of the need to report any incidents and accidents. The equipment used in the home was routinely maintained to ensure it was safe to use.

People were supported by staff that had developed a good working relationship with them. Staff were aware of people’s likes and dislikes.

People had access to a range of activities, both within the home and in the local community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.