People using the service we spoke with were very happy with the care and treatment they received. They told us their dentist explained their treatment to them well and that staff spoke to them politely and respected confidentiality. They said they felt comfortable and safe during treatment and that the practice was clean and hygienic. They liked being able to see the same dentist every time they visited the service. One person who had needed emergency treatment in the past was very pleased the practice had been able to provide treatment at the weekend. We looked at patient survey responses which showed people completing the questionnaire were very satisfied with the treatment they received. For example, their comments included: “Excellent treatment. Nurse and Dentist”, “Very good customer service. Dentist is impeccable” and “Every treatment was well explained to me. Am very happy”.

We found people using the service were involved in decisions about their care and were treated with dignity and respect. They experienced treatment and care that met their needs and were protected from the risk of infection. Safeguards were in place to protect people from abuse and the provider monitored the quality of service people received so their experience of the service could be continuously improved.