This unannounced, comprehensive, inspection took place on the 19 July 2018 and was Summerfield Crescent’s first inspection since their registration on 14 February 2017.

Summerfield Crescent is registered as a ‘care home’ that provides short term, respite support for people with mental health difficulties. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. At the time of our inspection three people lived at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People felt safe living at Summerfield Crescent. The provider had processes in place to protect people from risk of abuse and staff knew what action to take to report any suspicion of abuse. Risks to people were appropriately assessed and staff knew how to keep safe from risk of avoidable harm. People were supported to take their medicines safely. The home environment was clean and people were protected from risk of infection. The provider had processes in place to share information with staff in the event of when things had gone wrong so learning could take place to reduce the risk of reoccurrence.

People were supported by staff that received training. People’s needs were assessed and staff knew people well. People were responsible for cooking their own food, but staff were available to offer support and guidance if required. People had prompt access to healthcare professionals if their health needs changed. All people living at Summerfield Crescent had mental capacity to consent to their support and no-one was being unlawfully restricted.

People were supported by staff that were kind and caring and they treated people with respect. People were involved in the planning and review of their support. Staff encouraged people to maintain their independence.

When people’s needs changed, they were referred quickly and appropriately to healthcare professionals. People were encouraged to access the local community amenities. People had no complaints but knew how and who to complain to if they needed to. The provider’s governance systems effectively monitored the quality of the service being delivered to people.