We spoke with four people who used the service. They were all attending the service for the first time. They told us that they had received enough information about the service and their appointment. One person said, "I was seen really quickly, I only saw my doctor on (day) and got in today." Another person said, "I got my appointment pretty quick, they are very good."

We saw that when people arrived for their appointments the staff interacted with them in a caring, respectful and professional manner.

We saw 11 people's records which showed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We saw that the provider worked with other professionals involved in people's care and treatment to ensure that they were provided with a safe and consistent service.

We saw that there were appropriate arrangements in place to manage medicines. People were cared for in a clean and hygienic environment. Checks were made on equipment used to ensure that it was fit for purpose and safe to use.

We found that there were enough staff to meet the needs of the people who used the service. People were cared for by staff who were trained to meet their needs.

The provider had an effective system to regularly assess and monitor the quality of service that people received. People's comments were listened to and acted on.