Sturry Surgery in Sturry, Canterbury is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 16th January 2017
Sturry Surgery is managed by Sturry Surgery who are also responsible for 1 other location
Contact Details:
Address:
Sturry Surgery 53 Island Road Sturry Canterbury CT2 0EF United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Sturry Surgery on 8 November. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system for reporting and recording significant events. Though some events had not been formally reported.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the experience and had been trained to provide them with the skills and knowledge to deliver effective care and treatment Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should improvement are:
The practice should formally record near misses (dispensing errors that do not reach a patient) as reviewing these assists in reducing the risk of errors in the future.
The practice should review the reporting of significant events to try and ensure that a greater number of the significant events are formally reported.
The practice should review the systems used to identify patients who are caring for others so as to develop a carers’ register which is more reflective of the patient population.