About the service:

Ascension Care Services is a domiciliary care service which is registered to provide personal care to people living in their own homes. At the time of inspection, 10 people were receiving care and support services.

People’s experience of using this service:

People told us they felt safe when supported by staff. People’s risks were assessed and staff had a good understanding of them and how to minimise them. People received their medication as prescribed.

People were supported by staff who had the skills to meet their needs. People were given choices and their consent was gained before providing support. People had access to healthcare professionals when required.

People were supported by kind and caring staff who knew them well. People’s privacy and dignity was maintained. Staff understood the importance of encouraging people to remain as independent as possible.

People were supported to go out into the community. People and their families were involved in their assessment and reviews of their needs. People and relatives knew how to raise concerns and felt comfortable doing so.

The provider had quality assurance systems in place and these had been used to drive improvement. People, relatives and staff spoke positively of the registered manager.

Rating at last inspection:

This was the first inspection since the provider registered with the Care Quality Commission (CQC) on 19 January 2017.

Why we inspected:

This was a planned inspection which took place on 21 and 22 February 2019.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.