We spoke with 19 people who were using the service. People told us the staff were all very kind and patient. Comments included "I always say thank you" and they say "It’s OK, it’s our job", "nothing is too much trouble". One person told us about the physiotherapy they received daily and they said "I can see the physical improvement I have made in four weeks, that keeps me going". Another person told us they had requested to come to this hospital as they felt "more comfortable here as it is smaller and not so intimidating".

People told us they were happy with the food provided and we received the following comments; "the meals have improved since my last stay as you now get a hot option at tea time", “we always have drinks offered, there is plenty to drink", "I can’t complain the food is very good really".

The hospital was clean and hygienic. Systems were in place to monitor infection prevention and control procedures.

There were enough qualified, skilled and experienced staff to meet people’s needs. Bank and agency staff were being used to maintain the staffing levels. All the people we spoke with complimented the staff for the care they provided.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.