We spoke to one person and a relative. In addition we looked at comments made by people sent to the clinic following treatment. All the comments were highly complementary of the service provided by the clinic. One person commented “excellent. Well set up.” Another person commented they were “absolutely delighted everything has gone so well.”

People gave informed consent prior to treatment. The risk and benefits were explained to them by a doctor and people were given time to reflect on their decision unless treatment was for skin cancer when surgery was carried out at the earliest opportunity; often the same day as their consultation.

Care was assessed and treatment delivered in a way to meet the needs of people who used the service. People were involved in discussions about their health and were able to make informed choices about their treatment.

There were safeguarding policy and procedures in place and most staff had received up to date training.

There was a complaints procedure in place that was accessible to people using the service.