The practice was small with one dentist, a dental nurse and a receptionist. The building was clean and smelt fresh.

We spoke with two people attending for treatment and both told us that they were really happy with the treatment they received. One said “it’s wonderful here” another said “they are very thorough, they check your health each time which is good”.

Both told us they had plenty of information on their treatment and that they felt they could always ask for more.

The practice had a dedicated decontamination room where instruments were cleaned and sterilised in accordance with the appropriate guidance. The treatment room was cleaned regularly however at the time of our visit the there was no written cleaning schedule or audit.

Staff felt well supported and although meetings were informal staff members were able to raise ideas about how to improve and change the service. Staff worked closely with the dentist which acted as informal supervision.

People who use the service were asked for their opinions and there was evidence that the provider listened and acted.