The monitoring of the quality of the service provided by the practice ensured that people received safe and appropriate care from staff who were appropriately trained. We found that the practice had a system in place which enabled them to regularly assess and monitor the quality of service that people received. We saw that staff received appropriate professional development and were able to obtain further qualifications. Staff confirmed they had on going formal supervision and appraisal. One person we spoke with told us; “It is always very easy to get an initial appointment and follow up treatments.” The practice had appropriate equipment to support people in the event of an emergency. The practice facilities were clean and well maintained with appropriate floor and surface coverings.

There were 52 responses within the practice’s ongoing satisfaction survey. All of these confirmed that the dentist explained all treatment options to them. We saw that people's records were held in a paper format and contained details of people's treatment options and treatment plans. The practice asked for people's views using satisfaction surveys to get an overview of opinion but they also discussed all aspects of care and treatment with people individually. All members of the team we spoke with understood the principles of obtaining consent, including issues relating to capacity.