We spoke with three patients after they had received treatment on the day of our visit. All three of these patients were happy overall with the treatment they had received over the time they had been attending the practice. Where appropriate they had been given treatment options and the information they needed to be able to make their choice. They felt that their decisions and opinions were respected by the staff.

We found that people were given appropriate information about their treatment. Information was collected and updated about patient's medical conditions to ensure patients remained safe when being treated. Equipment was available and staff trained to deal with medical and other foreseeable emergencies. There were effective systems in place to reduce the risk and spread of infection. There was a commitment by all staff to remaining appropriately trained. A record card audit had not been undertaken to verify that patient records were compiled and maintained adequately. Patient records were stored securely.