During our announced inspection on 12 June 2013 we spoke to the registered manager, three members of staff and two people who were using the service. People were complimentary about the service they received. One person told us; “Its great, very friendly staff, very quick and they explain everything thoroughly.”

The registered manager gave a detailed explanation about how the service ensured that people understood and consented to the scans they were to have. We were told that the machine that produced the images was noisy and that people could listen to music whilst the scan was taking place.

We examined training records and training certificates and saw that all staff had received training in how to safeguard children and vulnerable adults.

We looked at the satisfaction results for the month of May 2013 and saw that 100% of people were either satisfied or very satisfied with the service.

We saw that the provider had a comprehensive and effective complaints policy. Complainants could expect an acknowledgement letter within two working days and a resolution to the complaint within ten days.

During the visit a number of patients and relatives we spoke with expressed a high level of satisfaction with the service recieved.

Patient comments included “The staff are very nice, very helpful and they explain things well”.“The information I received was clear and I understood what was going to happen"

“I had to wait a while today but was kept informed so it wasn’t too bad. The staff have been very helpful”.

Staff on duty at the time of the visit confirmed that they had undertaken mandatory training as required and that they felt supported by the Unit Manager.They said they felt able to carry out their work in a safe working environment.