During our inspection we looked at three people's files and we saw that they all included signed consent forms. There was a process for gaining consent in relation to treatment for children. People we spoke with told us, "Consent is gained regularly, they’re very good, the treatment options are explained.”

We found that people had their care and treatment delivered in accordance with their individual treatment plan which protected them from risks associated with inappropriate care.

People were protected from the risk of abuse because the provider had systems in place to recognise and report any incidents of abuse. Staff were aware of what their responsibilities were in relation to safeguarding for vulnerable adults and children.

We found that the service had robust systems in place to promote infection control. Staff were trained in policies and procedures and this was monitored by the manager. The environment was clean and well maintained.

The provider practised quality assurance procedures to ensure the service provision was delivered appropriately and it identified any areas of improvement. We saw regular audits of the premises, equipment and processes to monitor this. People who used the service had their feedback acknowledged and actioned where required.