Staplehurst Health Centre, Staplehurst, Tonbridge.Staplehurst Health Centre in Staplehurst, Tonbridge is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 12th June 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
9th May 2019 - During a routine inspection
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We carried out an announced comprehensive inspection at Staplehurst Health Centre on 9 May 2019 as part of our inspection programme.
At the last inspection in September 2018 we rated the practice as requires improvement for providing safe, effective and well-led services because:
We also found areas where the provider should make improvements:
At this inspection, we found that the provider had satisfactorily addressed all of these areas.
We based our judgement of the quality of care at this service on a combination of:
We have rated this practice as good overall and good for all population groups.
We found that:
The areas where the provider should make improvements are:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Bennyworth BS BMedSci MRCGP
1st August 2018 - During a routine inspection
![]() This practice is rated as requires improvement overall. (Previous rating November 2017 – Inadequate)
The key questions are rated as:
Are services safe? – Requires improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Requires improvement
Are services well-led? - Requires improvement
We carried out an announced comprehensive inspection at Staplehurst Health Centre on 1 August 2018, to follow up on breaches of regulations identified at our inspections in November 2017.
At a previous inspection, November 2017, we rated the practice inadequate for providing safe and well-led services, requires improvement for providing effective and responsive services, and good for caring. The practice was placed into special measures.
We issued a warning notice in respect of some of these issues and found arrangements had improved but not significantly so, when we undertook a follow up inspection of the service on 4 April 2018. A further warning notice was therefore served. The practice was not rated as a consequence of our April inspection. The details of these can be found by selecting the ‘all reports’ link for Staplehurst Health Centre on our website at
We followed up the warning notice as part of this comprehensive inspection.
At this inspection we found:
The areas where the provider must make improvements as they are in breach of regulations are:
The areas where the provider should make improvements are:
I am taking this service out of special measures. This recognises the significant improvements made to the quality of care provided by this service.
Professor Steve Field CBE FRCP FFPH FRCGP
4th April 2018 - During an inspection to make sure that the improvements required had been made
![]() We carried out an announced comprehensive inspection at Staplehurst Health Centre on 22 November 2017. Overall the practice was rated as inadequate and was placed into special measures. Practices placed in special measures are inspected again within six months of publication of the last inspection report.
A breach of the legal requirements was found as the practice did not have systems or processes established and operating effectively to assess, monitor and improve the quality and safety of the services provided.
As a result, the provider was not assessing, monitoring and improving the quality and safety of the services provided and mitigating the risks related to the health, safety and welfare of service users and others. Therefore, a Warning Notice was served in relation to Health and Social Care Act 2008 (Regulated Activities) Regulations 2014:
Following the comprehensive inspection, we discussed with the practice what they would do to meet the legal requirements in relation to the breach and how they would comply with the legal requirements, as set out in the Warning Notice.
We undertook this announced focused inspection on the 4 April 2018, to confirm that the practice had carried out their plan to meet the legal requirements, in relation to the breaches in regulations that we identified in our previous inspection on 22 November 2017. The practice was not rated as a consequence of this inspection, as the practice is in special measures. It will be inspected again, with a view to assessing the practice’s rating when the timescale for being placed into special measures has passed.
This report only covers our findings in relation to those requirements. The full comprehensive report on the November 2017 inspection can be found by selecting the ‘all reports’ link for Staplehurst Health Centre on our website at www.cqc.org.uk
Our key findings were as follows:
The system for recording, analysing, acting on and learning from complaints had not significantly improved since our November 2017 inspection. Importantly, the provider must:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
22nd November 2017 - During a routine inspection
![]() Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Staplehurst Health Centre on 21 November 2016. The overall rating for the practice was Requires Improvement. The full comprehensive report on the 21 November 2016 inspection can be found by selecting the ‘all reports’ link for Staplehurst Health Centre on our website at www.cqc.org.uk
This practice is now rated as Inadequate overall.
The key questions are rated as:
Are services safe? – Inadequate
Are services effective? – Requires Improvement
Are services caring? – Good
Are services responsive? – Requires Improvement
Are services well-led? - Inadequate
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Inadequate
People with long-term conditions – Inadequate
Families, children and young people – Inadequate
Working age people (including those recently retired and students – Inadequate
People whose circumstances may make them vulnerable – Inadequate
People experiencing poor mental health (including people with dementia) - Inadequate
We carried out an announced comprehensive inspection at Staplehurst Health Centre on 22 November 2017. We carried out this inspection as part of our inspection programme in order to follow up on breaches of regulations.
At this inspection we found:
The areas where the provider Must make improvements are:
The areas where the provider should make improvements are:
I am placing this service in special measures. Services placed in special measures will be inspected again within six months. If insufficient improvements have been made such that there remains a rating of inadequate for any population group, key question or overall, we will take action in line with our enforcement procedures to be the process of preventing the provider from operating the service. This will lead to cancelling their registration or to vary the terms of their registration within six months if they do not improve.
The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service by adopting our proposal to remove this location or cancel the provider’s registration.
Special measures will give people who use services the reassurance that the care they get should improve.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
21st November 2016 - During a routine inspection
![]() Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Staplehurst Health Centre on 21 November 2016. Overall the practice is rated as requires improvement.
Our key findings across all the areas we inspected were as follows:
The areas where the provider must make improvements are:
The areas where the provider should make improvement are:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
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