Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Stanwell Road Surgery on 28 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• The practice provided safe and effective clinical care.
• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• The nurse practitioner was a nurse mentor and worked with the local university to train practice nurses.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• The practice had reasonable facilities and was well equipped to treat patients and meet their needs.
• The practice ran a walk in teenage sexual health clinic for the local area. This was a unique service which was well used by teenagers in the practice population.
• The practice was a yellow fever centre and provided travel health services to people from outside the practice.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The practice had a charter, written with the patient participation group, committed to giving patients the best service by the practice staff working together.
• The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice