Staines Health Group in Knowle Green, Staines is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th July 2016
Staines Health Group is managed by Staines Health Group.
Contact Details:
Address:
Staines Health Group Staines Health Centre Knowle Green Staines TW18 1XD United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Staines Health Group on 19 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
We saw areas of outstanding practice:
The practice had developed a large number of practice specific custom templates for their clinical system based on best practice guidelines that were frequently updated. The practice was able to demonstrate positive patient impact and clinical improvement through the extensive use of these templates.
The work that the practice had done on identification of pre-diabetes was shared with other local practices and this resulted in a locally commissioned service Pre-Diabetes Identification being offered.
The areas where the provider should make improvement are:
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