Staffing Connect is a domiciliary care agency that provides personal care and support in the community for one person.

The inspection took place on 5 July 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available.

This was the first inspection since the provider registered on 25 July 2016.

At the time of the inspection a registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had a process in place for the administration of medicines. The person received the medicines they needed in a safe manner.

The person’s relative felt their family member was safe when they received care and support at home and when they were in the community. The provider had policies and procedures in place to respond to any concerns that were raised about the care provided.

A range of risk assessments were in place and the provider had processes in place for the recording and investigation of incidents and accidents.

The provider had an effective recruitment process in place. Care workers had received training identified by the provider as mandatory to ensure they were providing appropriate and effective care for the person using the service. Also care workers had regular supervision with the registered manager.

The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service worked closely with healthcare professional to ensure the person’s health needs were met.

The care plan identified the person’s food and drink preferences as well as their cultural and religious needs.

The person’s relative felt the care workers were kind and caring. Care workers encouraged the person to be independent but ensured he was safe.

A range of activities were identified in the care plan and the person was supported by the care workers to be active.

The provider had a complaints process in place and the person’s relative knew how to raise a concern if they needed to.

Detailed care plans were in place and these were regularly reviewed.

The person’s relative and care workers felt the service was well-led and the care workers felt supported.

The provider had processes in place to monitor the quality of the care provided.