People we spoke with during our visit to St Peters Ward on 17 August 2011 told us they felt involved and respected in their care and treatment. All the people we talked with spoke very highly of the staff, and told us that they were treated with dignity and respect, had their views taken into account, and were given choices in and supported to make decisions about their care. People we spoke with told us that staff informed them about the medication they were taking and gained consent from them before undertaking care and treatment interventions.

People we spoke with told us there is good continuity of the same staff looking after them to ensure they have continuity in their care. People were aware of the care plans in place for them, and told us they felt they were receiving safe and appropriate care, including goal setting and being aware of discharge plans, as well as being kept up to date with their treatment and progress. People we spoke with confirmed they had regular input from therapy staff to support their rehabilitation, with group therapy sessions, occupational therapy and physiotherapy available to them. People told us they had a good choice of very good food on the ward, including access to snacks and fresh water throughout the day.

People told us they felt safe on the ward and with the staff who were looking after them. People we spoke with felt confident to talk to staff about any concerns they may have. They also told us staff were excellent in caring for them, and always came and answered their call bells almost immediately to see what they needed. Sometimes staff would need to come back if they were in the middle of something else, but would always check that the person who had pressed their bell was not in immediate need of assistance.