St Mary's Surgery in Timsbury, Bath is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 11th August 2016
St Mary's Surgery is managed by St Mary's Surgery.
Contact Details:
Address:
St Mary's Surgery St Mary's Close Timsbury Bath BA2 0HX United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at St Mary’s Surgery on 28 June 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The practice had a clear vision to deliver personalised cradle to grave care to the local community and provide continuity for patients and timely welcoming access.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
There were arrangements for identifying, recording and managing risks, issues and implementing mitigating actions.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said the care they received was excellent and caring and they were involved in decisions about their care and treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it very easy to make an appointment with a named GP and there was continuity of care, with urgent appointments and often routine appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
Action the provider should take to improve:
Review their procedures for maintaining safety of their repeat prescribing and dispensary procedures.
Ensure that a second member of staff checks completed compliance aids before they are given to patients, to reduce the risk of mistakes.
Ensure that carers are identified for ongoing care and support.
Ensure risk assessments for the whole premises and patients who use the service are regularly reviewed.
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