This was St. Leonard’s Dental Practice’s first inspection since registering with the Care Quality Commission. During our inspection, we checked and were assured that people using the dental practice had access to examinations in private. We asked people how they were involved in their treatment planning and whether they were invited to give feedback about their experiences.

We met and spoke with staff and checked records. We found patient records were well completed. To protect people using the dental services staff working at the practice were trained to recognise signs of patient abuse and knew how to report concerns to the relevant authorities. We toured the premises and were satisfied people received safe and effective treatment in a clean environment.

Following the visit we contacted, with their permission, some people who had attended the practice the week of our visit. We sent an email questionnaire to people and received 12 responses. People expressed high levels of satisfaction with the practice. Comments included;

”I am fully satisfied with the quality of care I receive.”

”I feel able to discuss any problems or treatments with the dentist and he has explained any costs for treatment thoroughly.”

“Pleasant and friendly staff.”